Exchange Surcharge Principle
What is an "Exchange Surcharge"?
Where reconditioned parts are sold on an exchange basis an "exchange surcharge" is applied – a deposit that is refunded to you when your old unit is received by us. This system operates to allow the continued use of the vehicle while replacing parts and is aimed at reducing vehicle "downtime" to a minimum. Should an exchange unit supplied by you not be fit for reconditioning then you will not receive the deposit surcharge back, and the part returned to you. Examples of the main problems encountered are holes in engine blocks, cracks in cylinder heads, seized bleed nipples in calipers, or the wrong specification item (eg GT6 differential instead of Spitfire unit). Please drain return units of oil and water and return to us within 90 days of your receiving the reconditioned unit. When we receive your old unit we will attempt to examine and process your return with 5 working days and we guarantee to do so within 20 working days.
Sometimes in the event of rare items we are not able to supply an exchange unit, in which case your own part will have to be rebuilt, if serviceable.
To summarise: we want your old unit back so as we can rebuild it for the next customer.